For instance, master builders built Notre Dame and the U.S. People used to hire master builders, who designed, engineered, and oversaw the construction of large and small projects from start to finish. Let’s look at an example of how checklists can solve complex problems. The medical profession could learn from the construction industry, which handles the design and construction of huge and complicated structures with the help of sophisticated checklists addressing the full range of problems. It’s important to get basic things right, while allowing skill, judgment, and ability to react to the unexpected. We’re constantly confronted with similar simple problems that can be mitigated by checklists - for instance, a nurse’s failure to wear a mask while putting in a central line or a surgeon’s failure to recall that one cause of a cardiac arrest could be a potassium overdose.īut can checklists be used to address complicated or complex problems, such as ICU work, where there are many tasks performed by multiple people, dealing with individual patients with individual and complex problems? Medicine encompasses all three types of problems - simple, complicated, and complex. To saving a drowning victim, be ready to perform a cardiac bypassĪll could be resolved by using a simple tool to compel the needed behavior - a checklist.To reduce central line infections, maintain sterility.To avoid crashing the bomber, focus on the rudder and elevator controls.In classifying the three problems described so far in this book - the bomber crash of 1935, the issue of central line infections, and the rescue of a drowning victim - the key problem and solution in each case were simple: Yet it’s possible to raise a child successfully. With complex problems like raising a child, the outcome is uncertain. You learn from raising one child, but the next child may require a different approach. Complex Problem: An example of a complex problem is raising a child.Unexpected issues pop up, but you can learn, repeat the process, and perfect it. Solving the problem involves many people, teams, and specialists. Complicated problems can be broken down into smaller problems. Complicated Problem: An example of a complicated problem is sending a rocket to the moon.Simple Problem: An example of a simple problem is baking a cake from a mix - there’s a recipe and a few techniques, but once you’ve learned them, following the recipe usually works.They provide a mental safety net against typical human lapses in memory, focus, and attention to detail. They protect even the most experienced from making mistakes in a whole range of tasks. The successful experiences of using checklists in aviation decades ago suggest they could be applied widely. We’ll look at the nature of complex problems, how they differ from complicated problems, and how to solve complex problems in the workplace. An example of a complex problem is raising a child. īrenda Zimmerman and Sholom Glouberman, who study complexity, defined three kinds of problems: simple, complicated, and complex. What’s the difference? Particularly, what’s the difference between complicated problems and complex problems?Ī complex problem is a problem that has many variables and for which the outcome is uncertain. Like this article? Sign up for a free trial here. Shortform has the world's best summaries of books you should be reading. This article is an excerpt from the Shortform summary of "The Checklist Manifesto" by Atul Gawande.
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